Mason Art Museum
At Made By Scherf, we take pride in our handmade apparel and strive to ensure that You are satisfied with Your purchase. If for any reason You are not completely happy with your Order, please review our Returns and Refunds Policy below.
Eligibility for Returns
To be eligible for a return, the item must meet the following criteria:
• The item must be unused, unworn, and in the same condition that You received it.
• The item must be returned in its original packaging, including tags and labels.
• The return must be initiated within 7 days of receiving Your Order.
Non-Returnable Items
Certain items are non-returnable, including:
• Custom or personalized items made specifically for You.
• Items purchased during sale or clearance events (unless they are defective or damaged).
• Gift cards or vouchers.
How to request a return
To initiate a return, please follow these steps:
1. Contact us at madebyscherf@gmail.com within 7 days of receiving Your Order.
2. Include the following information in Your email:
• Order number
• Description of the item(s)
• Reason for the return
• Photos of the item(s) if they are defective or damaged
3. Our team will review Your request and provide further instructions.
Return Shipping
• You are responsible for the cost of return shipping unless the item is defective or damaged.
• We recommend using a trackable shipping method, as we are not responsible for items lost in transit.
• If the return is approved, the item(s) must be shipped to the address provided by our team.
Refund Policy
Approved Refunds
Refunds will be processed under the following circumstances:
• If the item is found to be defective or damaged upon delivery.
• If the item is returned in compliance with our eligibility criteria.
Refund Method
Refunds will be issued to the original payment method within 14 business days of receiving and inspecting the returned item(s). Please note:
• Shipping fees are non-refundable unless the item was defective or damaged.
• Partial refunds may be issued for items that show signs of use or damage not caused by Us.
Exchanges
We currently do not offer direct exchanges. If You would like to replace an item, please return the original item (following the steps outlined above) and place a new Order on the Website.
Late or Missing Refunds
If You have not received Your refund after 14 business days, please:
1. Check Your bank account or payment method statement.
2. Contact Your bank or payment provider, as processing times may vary.
3. If You still have not received Your refund, contact us at madebyscherf@gmail.com.
Damaged or Defective Items
If You receive an item that is defective or damaged, please contact us immediately at madebyscherf@gmail.com with photos of the item and a description of the issue. We will work with You to resolve the matter promptly.
Contact Us
We reserve the right to update or modify this Returns and Refunds Policy at any time. Changes will be effective when posted on this page. Your continued use of the Website after any changes constitutes Your acceptance of the updated policy.
Contact Us
If You have any questions about this Returns and Refunds Policy, You can contact us:
• By email: madebyscherf@gmail.com